Veteran Owned
Our founder, Derrick Lewis, retired as a U.S. Army Veteran in 2013 and founded ProMenders Handyman Services in 2018 because he felt that the residential repair and maintenance service industry in San Antonio should be held to the same high standards he was in the military.
Our Mission
We Believe
Core Values
Core Values
Customer service starts from the first call! That’s why everyone on our team, from the individual taking your call to the skilled craftsman completing the work, is hand-chosen by our owner, and carefully screened.
We Prioritize
- Commitment to our core values, including superior customer service.
- Clear and proactive communication.
- Property care.
- Upon scheduling, our customers receive an email detailing their scheduled appointment, a craftsman that arrives on-time to complete the work, and a follow-up call from our office team to confirm that the work was completed to your satisfaction.
We Will Always
- Address your concerns and provide solutions to resolve your issues in the most effective and efficient way possible.
- Wear protective gears to prevent the spread of COVID-19.
- Take great care of your entire property – this includes laying down protective barriers over flooring and furniture in general work areas as needed.
- Clean up at the end of each work day and remove worksite debris when we finish the job.
- Immediately inform you should a problem appear that may require additional repairs.
Core Values
Core Values
Core Values
Honesty
Honesty and transparency are two of the most important pieces to our relationship with our customers. We understand that we can’t predict the future and problems arise but we believe in being honest and up-front, addressing things head on and immediately so we can design a solution that takes care of our customers and their home.
Trust
Our handyman services business does not function unless we can trust our team, and our customers can trust us. We build trust through the big things like honesty, but also by the little things, like showing up on-time, every time.
Customer Service
Customer service is not a cliché term to us. We work hard to make every customer feel valued. Our service does not end when we receive payment but, when our customers are 100% satisfied with the results.